Return & Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, in its original packaging, and in the same condition that you received it. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@dressingroll.co.uk.

Returns sent without prior authorization will not be accepted.

If your return is approved, we will provide instructions on how and where to send your package.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

• the item is damaged;

• the item is defective;

• you receive the wrong item.

We will evaluate the issue and arrange a replacement or refund where appropriate.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• opened or used hydrocolloid dressings, plasters or wound care products;

• products with damaged or missing original packaging;

• personalized or custom-made products;

• gift cards.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive a different item is to return the original product (if eligible) and place a new order.

European Union 14-Day Cooling-Off Period

For orders delivered to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving it, without providing a reason.

The item must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

This right does not apply to sealed hygiene products that have been opened after delivery.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days.

Please note that banks and card providers may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@dressingroll.co.uk.

Return Address

Approved returns should be sent to:

Dressing Roll
10 Capstone Avenue
Wolverhampton
WV10 6DZ
United Kingdom

Please do not send any items back without contacting us first and receiving return instructions.